The Canadian Birch Company charges flat rates for shipping to make your shopping experience straight forward & predictable. We want you to know upfront the costs of getting product to your door so you can make informed buying decisions without any surprises at checkout. This approach is supported by consumer studies which reveal that the majority of online shoppers prefer the predictability of flat rates.
In general, The Canadian Birch Company subsidizes shipping costs by approx. 20% on small orders, and 100% when you spend $100 or more. In general, shipping fees have increased in 2021 and our new shipping rates below reflect carrier increases.
|You spend*||You spend*||You spend*|
|Destination||$0 - $99.99||$100.00 - $149.99||$150 - $299.99||$300 +|
|Canada||18.99||$15.99||12.99||$29.99 + surcharge**|
|Newfoundland, PEI, Nova Scotia, New Brunswick||$24.99||19.99||15.99||$34.99 + surcharge**|
|United States||$18.99||$15.99||12.99||$29.99 + surcharge**|
|United Kingdom||$29.99||$29.99||$49.99||$49.99 + surcharge**|
Our shipping rates will change from time to time and we do offer reduced shipping promotions periodically which we typically announce in the top header of our website so make sure to check there when you visit. For details on shipping and refund policies please also refer to our Shipping Policy and Refund Policy.
We are happy to respond to any comments or questions. Feel free to write to us using the comments section at the bottom of this page.
You may wonder why we charge shipping fees when so many retailers offer free shipping these days. There are several reasons for this, mainly due to the delicate nature of our products and how they need to be packaged, our business philosophy and our company size.
Firstly, all of our products are packaged in glass jars or bottles to ensure products maintain their high quality taste and freshness. We pack every shipment by hand, with care, using lots of padding to ensure your products arrive safely and intact. These factors add to the overall weight being shipped, which in turn increases shipping costs charged by shipping carriers who assess costs based on weight as well as package dimensions.
The more birch products you buy, the heavier and larger the package so in order to weave predictability and discounting into your purchasing experience we have found the best method to be a flat rate shipping fee based on total purchase amount ranges.
The more you spend at our Online Store, the heavier the package.
Example: In the $100 - $149 spending range, we provide the greatest discount on shipping charges at approximately a 33% - 55% discount. This means that the customer is only paying 45% - 67% of the shipping cost and The Canadian Birch Company is covering the rest. For example a package in this spending range typically weighs 1.5 - 3.0 Kg and charges by carriers can range from $15 - $25 depending on the destination.
When it comes to shipping charges there are two general approaches taken by merchants to provide deeply discounted shipping rates or free shipping on eCommerce sites. Either these companies absorb all shipping costs or they increase the product price to cover the cost of shipping thereby masking the shipping fee as a hidden charge while optically claiming to provide "free shipping". Both methods are acceptable these day but it comes down to company philosophy.
In the case where shipping costs are absorbed, companies are usually very large, relying on their buying power to negotiate lower rates from carriers or perhaps the items for sale are large ticket items with wide profit margins, where the absorption becomes quite an acceptable cost of doing business.
Our philosophy on this matter is to be upfront with our customers about how much they are paying for our products vs. how much is going towards the cost of delivery to their door. Your invoice will always outline how much your are paying for shipping vs. product. We don't scrimp on packaging materials, including lots of padding and take care in packaging your purchase. It's our way of saying that we value you as a consumer and we want to be completely upfront about costs.
We do want to provide maximum value to our customers but as a small local crafter our ability to absorb shipping costs on behalf of our customers is much more limited compared to large chain stores. Not only are our operating costs higher, but we do not produce the shipping volumes carriers require to provide large scale shipping volume discounts.
Our products are not high ticket items with wide profit margins, but rather are low priced items with limited profit margins. In our business we rely on doing higher volume business and as mentioned before, the more you add to your cart the heavier it is and the higher the shipping costs unfortunately.
We do our best to provide breaks on shipping rates to our customers because we want you to feel valued but the extent to which we can do so is limited because we are a small company.
Feel free to contact us if you have any questions.
The Canadian Birch Company Ltd.